Known issues

LUY 7.5.0

Session expiry with SAML2

When a logged-in user allows the browser session to expire (i.e., no activity in LUY for more than 5 minutes), the user will be automatically logged out and redirected back to the login screen. After clicking on the “Sign in with SSO” button, the user is redirected to a blank 404 error page.

Workaround: Remove everything from the URL except https://<customer>.luy.app and reload the LUY homepage.

LUY 7.4.1

Customizing reset company logo to LUY logo not possible

In Administration → Customizing, when a custom company logo is uploaded it is not possible to revert to the default LUY logo. Uploading another logo is possible.

Activating the announcement in customizing without content can trigger a start page error

In some cases, activating the "Announcement" in administration > customizing without title or description will break the start page for all users; an error message will be displayed instead.

To solve this issue, make sure to set a text for title and description or - if there is no announcement to show - simply disable the announcement section by setting the toggle to disabled.